Patient Access
Booking an appointment
Please complete an E-Consult at any time 24/7 or ring the surgery during our opening times to make an appointment with the doctor or nurse.
(patients are advised that we record calls for training purposes)
Booking in
When you arrive at the surgery for your appointment you can check in, in one of two ways:
- Use the wall mounted arrival computer to let us know you are here.
- Speak to our receptionist to let them know you have arrived.
Chaperone
All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking in or speak to your GP.
Telephone Availability
If you need information by telephone please leave a message with reception or complete an E-Consult and they will pass this on to the doctors. A doctor will call you back unless the information can be passed back through the receptionists.
Home Visits
If possible please try to telephone reception before 10:30 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Training Practice
The Practice is an approved training practice. From time to time we will have GP Registrars attached to the practice. (GP Registrars are fully registered doctors, training to be a GP). We also have a retained GP, who is a fully qualified GP. They will offer appointments in the same way as your own doctor. From time to time the Practice will have Medical Students from Brighton & Sussex Medical School.
On occasion the Registrars are required to video their consultations to enable them to reflect, with their mentor, on their performance and to produce evidence for their examination. The patients themselves are not videoed. You will be asked if you would agree to this and if so, to sign a form of consent. If you would prefer not to participate, you are entitled to make this clear to the doctor.