We always try to provide the highest possible standard of service and we try to give you the best possible care and attention. If you have any suggestion or are unhappy about any aspect of our service please contact the Practice Manager Mrs Rosie Bentley who will deal with the complaint according to the Practice Complaints Procedure. We have an in-house complaints procedure to respond to patient’s grievances.
If you have a complaint, you can ask at reception for a complaint form, or you can write or telephone the Practice Manager.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.